Policies

    Policies

    How our CSA program Works

    You sign-up for a subscription length of your choice (4, 14, or 29 deliveries) and receive a delivery of fresh, sustainably grown produce at the farm weekly or bi-weekly.  Your credit card is charged for the entire subscription ahead of time.  We have different delivery locations with different packaging costs. You can put a delivery on hold if you will be away as long as you do so before the cutoff deadline.  You also have the option to donate your delivery.  

    Participation Terms and Conditions

    The 29 week CSA season falls between May 2 (Wed), 2018 and November 17 (Sat), 2018. By signing up for the CSA, you are agreeing to join us for the entire growing season. The box will be filled with 5-12 crops, according to availability. Shares are ready for Pick Up Wednesday 4-6p at the Main Street Farmers Market and Saturday 10a-2p at Crabtree Farms. If your box is not picked up at the appropriate time it will be redistributed, unless prior arrangements have been made. Participants enjoy the bounty and the risks of the farming season. We do our best to ensure good boxes, choosing the items in each weekly share carefully. Please note, however, that all produce, flowers, and co-op items are subject to availability, may vary according to climate factors, and are not guaranteed. 

    Picking Up Your CSA Box

    1.  Look for your name on the list that is posted at your pickup site.

    2. Look to see what has been scheduled for you that day (CSA box, eggs, cheese, extra basil, etc...) 

    3.  Initial in the space provided before you take your items.

    -If your name does not appear on the list, please do not take anything and find the nearest farmer.

    - We only guarantee pickup during the stated hours.  No credits are issued if you are late picking up.  If you think you will be late picking up, please contact us ahead of time to arrange an alternate pickup. Boxes not picked up will be returned to the farm call or email ASAP and your box may be held at the farm for a few days, otherwise all shares are redistributed or donated. 

    Putting a Box on Hold

    It is easy to manage your account online!  If you are going out of town and would like to skip a delivery, you can do so by simply clicking on the calendar day once you are logged into your online account, and select the day you will be away.  Then click the HOLD button and choose whether you would like to hold your delivery or donate it. All holds must be placed several days in advance. Unfortunately, we can not take last minute cancellations, but you can opt to have a friend pickup your delivery for you! 

    We Reuse Your Box

    Re-using our boxes helps keep our overhead low, which translates into savings for our members.  Please return your box to the pickup site, and a farmer will return them to the farm.  You might find it easier to bring your own bag to your pickup site to collect your fruit and veggies. This is required for Saturday Pick Ups as no boxes are provided. Thanks! 

    Renewals

    You now can renew online by simply choosing the subscription you want and pre-paying with your credit card. We also have an automatic renewal option if you would like to have the system renew you for the same subscription each time your previous subscription runs out.

    Privacy Policy

    What information do we collect?

    We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

    What do we use your information for?

    Any of the information we collect from you may be used in one of the following ways:

    • To personalize your experience (your information helps us to better respond to your individual needs)
    • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
    • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
    • To process transactions
    • To send periodic emails. The email address you provide for order processing, will be used to send you information and updates pertaining to your order and general information about the farm.  Note: If at any time you would like to unsubscribe from receiving future What's Ripe emails, please send your request to: apatten@crabtreefarms.org

    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.  

    How do we protect your information?

    We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, etc.) will be kept on file for more than 60 days in order to process customer requested re-occurring transactions. This information will be held by Authorize.net. They have their own privacy policy which can be located at Authorize.net Privacy Policy.

    Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. 

    Third party links

    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

    Children’s Online Privacy Protection Act Compliance

    We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. Online Privacy Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.

    Your Consent

    By using our site, you consent to our online privacy policy.

    Changes to our Privacy Policy

    If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

    This policy was last modified on 4/5/2018

    Contacting Us

    If there are any questions regarding this privacy policy you may contact us using the information below.

    Crabtree Farms of Chattanooga, Inc PO Box 2250 Chattanooga, TN 37409 USA

    director@crabtreefarms.org

    423-493-9155